Refund policy

All of our products are printed to order, so returns or refunds for change of mind or sizing issues aren’t available.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery so we can make it right.

To report an issue, email hello@kpiprints.com with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

Once reviewed, we will provide a replacement or refund at no additional cost to you.

Non-Returnable Items

We do not accept returns or exchanges for:

• Print-to-order or custom items

• Sale items

• Gift cards

Exchanges

Because each item is made to order, we do not offer exchanges. If there is an issue with your order, we’re happy to replace it if it qualifies under our damage or defect policy.

Refunds

If your refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If you have any questions about your order, feel free to reach out to hello@kpiprints.com.